Terms & Conditions

Infoskies, on behalf of itself and its affiliates/group companies under the brand "MUQQABLA" ("MUQQABLA"), is the author and publisher of the internet resource www.muqqabla.com and the mobile application 'MUQQABLA' (together,"Platform"). Throughout the application, the terms "we", "us" and "our" refer to INFOSKIES. INFOSKIES offers this app, including all information, tools and services available from this app to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Section 1. General

By visiting our app and or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the app, including without limitation to users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please carefully go through these terms and conditions ("Terms") and the privacy policy available at https://www.muqqabla.com/privacy-policy ("PrivacyPolicy") before you decide to access the Website or avail the services made available on the Website and Application by muqqabla. These Terms and the Privacy Policy together constitute a legal agreement ("Agreement") between you and Muqqabla in connection with your visit to the Platform and your use of the Services.

Any accessing or browsing of the platform and using the services indicates your agreement to all the terms and conditions in this agreement. If you disagree with any part of Terms and conditions then you may discontinue access or use of Platform.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our app. It is your responsibility to check this page periodically for changes. Your continued use of or access to the app following the posting of any changes constitutes acceptance of those changes.

Infoskies may assign, transfer and subcontract its rights and or obligations under these Terms and conditions to any third party as it may deem fit and you shall continue to be bound by these Terms and conditions in the event of such assignment, transfer and subcontracting."Vendor" / "seller" / "affiliates" shall mean the person or any legal entity who offers for sale, sells, displays, the deals/ Coupons on the online platform provided by their respective website and delivers the ordered products to the customers.

"Customer" / "Buyer" shall mean the person or any legal entity who accepts the offer for sale on goods/services by placing an order for and or purchases any deal/ Coupons offered for sale on affiliates.

"User/You/Your" means and includes you and/or any person or an entity including Vendor/Seller using or accessing the services provided on this Site and any person who access or avail this site of the Company for the purpose of hosting, publishing, sharing, transacting, displaying or uploading information or views and includes other persons jointly participating in using the Site.

The term "We", "Us", "Our" shall mean the Company.

"Product's" connotes the goods, services promoted / displayed on the Platform and offered for any use / sale.

Section 2. Online Purchases

This Platform is only a venue where Users may meet and interact with one another for their sale and purchase transactions. Therefore, Muqqabla acts as a facilitator for such sale and all commercial / contractual terms are offered by and agreed to between buyers and sellers alone. The commercial / contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to products and services including after sales services related to products and services, etc., over which the seller has complete control and the same may be subject to change.

You agree, understand and acknowledge that www.muqqabla.com is an online platform, a venue enabling the users to buy any highly curated list of deals, coupons and extra discounts by means of cash back. Once a User chooses the most appropriate deal through the Website, they are automatically redirected to the concerned Merchant's website where the User can purchase the products on which the offer is applicable. For some of these Merchants, we will be able to track your purchase and in such cases we share a part of the commission with You. This is reflected in the User's account on Muqqabla once the purchase is confirmed by the merchant.

Providing of cash back is solely dependent on confirmation of the purchase by the Merchant. You hereby acknowledge and agree that in case of failure of confirmation of a purchase by a Merchant or nonpayment of commission by the Merchant to MUQQABLA , Muqqabla may refuse to credit any form of cash back to User Account. Muqqabla also reserves the right to cancel pending or confirmed/earned cashback, withdrawal requests or withhold payments indefinitely if we detect unscrupulous activity, fraud (including self-referral) or bulk purchases made by the user. Muqqabla reserves the right to reduce or remove the available amount without any prior notice, based on our sole discretion. We may also add an expiry date to the earned cashback and bonus without any prior notice, and reduce or remove the available amount if you do not withdraw it before the expiry date.

Muqqabla reserves the right to terminate all past, pending and future orders including cashback(s) of User(s),without assigning any reason, at it's sole discretion without any liability arising out of the foregoing action(s) of muqqabla.

Muqqabla reserves the right to modify/change all or any of the terms of applicable to Cashback(s) offer(s) without assigning any reason or without any intimation whatsoever to User. Further, Muqqabla also reserves the right to discontinue the Cashback(s) offer without assigning any reason or without any prior intimation whatsoever.

You further agree and acknowledge that the Platform is not involved in any sale and purchase of goods/products and cannot warranty the quality and merchantability of the goods purchased utilising the deals/ coupons purchased. Muqqabla is only a facilitator, an intermediary and is not and cannot be a party to or control in any manner any transactions between the Vendor/Seller and the Customer/Buyer.

Muqqabla shall neither be liable nor responsible for any actions or inactions of Vendors and/or Sellers or any breach of conditions, representations or warranties by the Vendor or manufacturer of the products. Muqqabla does not sell or retail any products and does not ensure that the Users shall perform their obligations in respect of the transaction concluded on this Site and further expressly disclaims any warranties or representations express or implied in respect of quality, safety, merchantability, fitness for a particular purpose, or legality of the products listed and transacted on the Platform.

You further agree and undertake that you are accessing the services available on this Platform and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Platform.

Muqqabla accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

Muqqabla shall not be responsible for any non-performance or breach of any contract entered into between Users.

Before placing an order you are advised to check the Deal description carefully. By placing an order for a Deal you agree to be bound by the conditions of sale included in the Deal's description.

Section 3. General Conditions

The agreement between you and Muqqabla is subject to the following terms and conditions:

3.1. The User certifies that he/she/others is at least 18 (eighteen) years of age.

3.2. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted or your login through other group or related ID. By using the services of Muqqabla you agree to be bound by the Terms and Conditions.

3.3. All prices, unless indicated otherwise are in Indian Rupees.

3.4. By indicating User's acceptance to purchase any product or service offered on the Platform, user is obligated to complete such transactions after making payment. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.

3.5. Muqqabla is neither responsible for any non-performance or breach of any contract entered into between Users nor make any representation or Warranty as to the attributes (such as quality, worth, marketability, etc.) of the products or services proposed to be sold or offered to be sold by the seller or purchased by the buyer, on the Platform.

3.6. You are advised to independently verify the bona fides of any particular Deal/ coupons that you choose to buy with on the Platform and use your best judgment in that behalf. MUQQABLA , accepts no liability for any errors or omissions, whether on behalf of itself or its channel partners/ Sellers or third parties.

3.7. Muqqabla will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the use and the onus to 'approve otherwise' shall be exclusively on the user. To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Muqqabla reserves the right to cancel all past, pending and future orders without any liability.

3.8. The User agrees to use the services provided by MUQQABLA , its affiliates, consultants and contracted companies, for lawful purposes only.

3.9. The User agrees not to make any bulk purchase to indulge into any reseller activities. In case of any such instances, Muqqabla reserves all rights to cancel the current and future orders and block the concerned User account.

3.10. The User agrees to provide authentic and true information. Muqqabla reserves the right to confirm and validate the information and other details provided by the User at any point of time. User shall produce any document or undertaking which we may require for this validation. The User is responsible for the accuracy of their information and Muqqabla is not responsible for any losses which may arise due to this information being inaccurate or incomplete. If upon confirmation such User details are found to be false, not to be true (wholly or partly), Muqqabla shall in its sole discretion reject the registration and debar the User from using the Services available on its Platform, and / or other affiliated websites without prior intimation whatsoever.

3.11. Muqqabla will not be responsible for any damage suffered by users from use of the services on this Platform. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of parties. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. Failure/ denial by a channel partner to honor the deal/ Coupon or coupon code not working in case of online coupons needs to be reported within 24 hrs of the purchase of the deal/ coupon.

3.12. Cancellation on user's request, may not be allowed, subject to the specific terms and conditions applicable to the type of product or service purchased. All order/sub orders cancelled will be refunded as per the payment mode selected by customer.

3.13. Muqqabla as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

3.14. Muqqabla reserves the right to send transactional emails and SMS's related to any order placed by a User and the User agrees that the same will not tantamount to spam.

Section 4. Reviews, Comments and Other use Content

The content that you upload or post will become property of Muqqabla and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content, or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide and are not entitled to any payment or other compensation for such use. You also grant us the right to sub-license these rights, and the right to bring an action for infringement of these rights. We reserve the right to edit or remove any material submitted to this Platform, or stored on our servers, or hosted or published upon this Website.

We have the right to upload content on behalf of third parties, subsequent to collecting such information and verifying it if we deem it necessary. Notwithstanding this, we can in no way be held liable for any false or misleading information.

Users of our website may post reviews, comments and other content; as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". In case a User uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content, Muqqabla has the right to remove, refuse, delete or edit any content that violates these Conditions of use and, or terminate the permission to access or use the Platform.

Section 5. Typographical Errors

In the event a Deal/Coupon is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or contents of Deal/ Coupon information received from our channel partners or suppliers, MUQQABLA shall have the right to refuse or cancel any orders placed for deals/ Coupons listed with incorrect price or information. Muqqabla shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. If your credit/debit card has already been charged for the purchase and your order is cancelled, Muqqabla shall issue a credit to your credit/debit card account in the amount of the charge.

Section 6. Online Payment

In order to facilitate payments for deals/ Coupons purchased by You through Website, Muqqabla offers an online payment gateway facility that will facilitate to make payments in respect thereof to Muqqabla using netbanking, credit/debit card account or any other mode acceptable and made available to the users from time to time, subject to Your complete acceptance and adherence to the terms and conditions hereof as well as the terms and conditions of the Platform of the payment gateway service provider/s.

Section 7. Credit Card Details

You agree, understand, undertake and confirm that the credit/debit card details provided by you for making payments for deals/ Coupons purchased through Platform, either through the on-line payment gateway mechanism will be correct, current, complete and accurate and you shall not use the credit card/ debit card or any other bank account which is not lawfully owned by you.

The aforesaid information provided by you will not be shared by Muqqabla with any of the third parties unless required by law, regulation or court order or for facilitating and completing the purchases made by You. Muqqabla will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details in anyway.

Section 8. Registration

Membership cannot be availed of by those who are deemed Incompetent to Contract under the Indian Contract Act, 1872 subject to the aforementioned conditions.

8.1. Registration of the User on the Website is Mandatory. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id.

8.2. The User agrees not to use any other party's under ID and Password for any purpose whatsoever without proper authorization from such party. User are responsible for the security of User's password and for all transactions undertaken using User's password through our service.

8.3. Muqqabla will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of user's ID/password/credit card number/account details number for using the Services.

8.4. The user also agrees and undertakes to immediately notify Muqqabla of any unauthorized use of the user's password or user ID and to ensure that the user logs off at the end of each session at the Platform. Muqqabla shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.

8.5. The membership of this Platform is free of cost and this includes only the browsing of the Platform. You hereby understand that this no charge policy may be amended at anytime in the discretion of the Platform and the Company. The User also agrees to:

8.5.1. Provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the Website; and

8.5.2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provides any information that is untrue, inaccurate, not current or incomplete or MUQQABLA has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Muqqabla shall have a right to suspend or terminate User's registration and refuse any and all current or future use of the Website and/or any Service.

8.5.3. Furthermore, the User grants Muqqabla the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the services.

Section 9. User Obligations

9.1. You are bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the Platform. With Our prior permission limited use may be allowed. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Platform is not permitted.

9.2. You agree not to access (or attempt to access) the Platform and/or the materials or Services by any means other than through the interface that is provided by the Platform. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform , materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.

9.3. You acknowledge and agree that by accessing or using the Platform or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. We disclaim all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content by sending us an e- mail at [email protected].

9.4. You hereby agree not to access another User's account or post as another User through an account not owned by You.

9.5. In the event You are able to view another User's account and confidential information, You are required to send an email to Us notifying Us of the same immediately on [email protected]

9.6. You hereby agree not to provide information about the functioning of the Platform on any public forum.

9.7. You may not transmit any chain letters or unsolicited commercial or junk email to other Users in the Platform. It shall be a violation of these Terms of Service to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent. While we shall not be held liable or answerable to Users for any such acts on your part, violation of this clause would lead to potential criminal legal action against you, either by other Users of the Platform or by Us.

9.8. We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as We, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena.

Section 10. Prohibited Activites

You agree that you shall not host, display, upload, modify, publish, transmit, update or share any information on the Platform, that

10.1. belongs to another person and to which you do not have any right to;

10.2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

10.3. harm minors in any way;

10.4. infringes any patent, trademark, copyright or other proprietary rights;

10.5. violates any law for the time being in force;

10.6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

10.7. impersonate another person;

10.8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

10.9. Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;

10.10. Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);

10.11. Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;

10.12. Directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

10.13. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

Any Content and or comment uploaded by you, shall be subject to relevant Indian and UAE laws and may be disabled, or and may be subject to investigation under appropriate laws. Furthermore, if you are found to be in non-compliance with the laws and regulations, these terms, or the privacy policy of the Platform, the Company shall have the right to immediately terminate/block your access and usage of the Platform and the Company shall have the right to immediately remove any non-compliant Content and or comment, uploaded by you and shall further have the right to take recourse to such remedies as would be available to the Platform under the applicable laws.

Section 11. Indemnity

You shall indemnify and hold harmless to Muqqabla and its subsidiaries, affiliatesthird-parties and their respective officers, directors, agents, and employees, from any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the use of User's actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, Confidentiality obligations, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

This clause shall survive the expiry or termination of this Agreement.

Section 12. Termination / Suspension

Muqqabla reserves its right to limit, refuse service, restrict, suspend, prohibit access to the Site, terminate your account and services; (Terminate this Agreement; Terminate or suspend your access to the Platform; Move, or remove any product or service that is available on or through the Services; Deactivate or delete your accounts and all related information and files in your account; Establish general practices and limits concerning use of this Site) at any time, in its sole discretion with or without cause, and with or without any prior notice for any violation of the Terms of Use. Upon such termination or suspension, your right to use the Muqqabla Services will immediately cease. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Platform may not be retrieved later.

The User agrees that Muqqabla may under certain circumstances and without prior notice, immediately terminate the User's user ID and access to the Platform. Causes for termination may include, but shall not be limited to requests by enforcement or government agencies, possible legal liabilities, infringing the intellectual property rights of any third party, anything acting inconsistently with the letter of spirit of our policies or harassing our employees etc.

Section 13. Disclaimer of Warranties / Limiation of Liability

The website, services and other materials are provided by this Platform is on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose.

To the maximum extent permitted by applicable law, we will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The website also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content.

User acknowledges that through this Platform, Muqqabla merely acts as a facilitator, in order to facilitate highest quality services to the users. Muqqabla does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure user fullest satisfaction.

Muqqabla is not liable for any claims against lack or deficiency of services; non-fulfillment or unsatisfactory fulfillment of products and services purchased by user from the third party. Thus, Muqqabla shall not have any liability whatsoever for any aspect of the arrangements between the users of the Platform as regards the standards of products and services. In no event shall Muqqabla be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

(a) the use or the inability to use the products and services;

(b) the cost of procurement of substitute products and services;

(c) unauthorized access to or alteration of the user's transmissions or data;

(d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform.

Muqqabla shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond MUQQABLA 's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Platform is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

You further agree and acknowledge that that we are in no way liable for the functioning and non functioning of the other shopping websites which you shall be redirected to upon choosing the appropriate coupon. We shall not be liable for any deal or coupon which has terminated or invalidated by the third party shopping sites. We shall not be liable for the products sold by the third party shopping sites and the services rendered by them. For any issues with regard to your purchase, the third party shopping sites shall be responsible and we shall have no involvement in the matter. For all issues regarding sales, products, services and other matters, you shall be governed by the shopping website's terms of service and privacy policy and we shall have no association with the same. We strongly advise you to read through their terms of service and privacy policy prior to any purchase.

Section 14. Third Party Links and Resources

14.1. Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this app may direct you to third-party apps (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only and are not affiliated with us.

14.2. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or apps, or for any other materials, products, or services of third-parties.

14.3. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party apps.

14.4. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

14.5. You shall not hold Infoskies, its group entities, affiliates, or their respective directors, officers, employees, agents and/or vendors responsible or liable for any actions, claims, demands, losses, damages, personal injury, costs, charges and expenses which you claim to have suffered, sustained or incurred, directly or indirectly, on account of your use of third party websites/platforms.

Section 15. Amendments

15.1. We may from time to time update or revise these Terms and Conditions. You can review the most current version of Terms and Conditions here anytime.

15.2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes Every time you wish to use the Platform, please check the relevant Terms and Conditions and Privacy Policy to ensure you understand the terms that apply at that time.

15.3. It is your responsibility to check our app periodically for changes. Your continued use of or access to our app or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 16. Events Beyond Control

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under any contract when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control:

16.1. Strike, lockdown or other forms of protest.

16.2. Civil unrest, revolt, invasion, terrorist attack, terrorist threat, war (declared or not), threat or preparation for war.

16.3. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.

16.4. Inability to use public or private transportation and telecommunication systems.

16.5. Acts, decrees, legislation, regulations or restrictions of any government or public authority including any judicial determination.

Section 17. Termination

We may terminate this arrangement at any time, with or without cause. These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our app. We reserve the right to refuse the use of Services immediately in case your conduct is deemed by us to be in contravention of applicable acts, laws, rules and regulations or these Terms and Conditions or considered to be unethical / immoral. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). For change in law specifically, we reserve our rights to suspend our obligations under any contract indefinitely, and / or provide Services under revised Terms and Conditions.

Section 18. Applicable Legislation and Juridiction

The use of our Platform shall be governed by the laws applicable in India and UAE. Any Dispute, claim or controversy arising out of or relating to this agreement, including the determination of the scope or applicability of this agreement to arbitrate, or your use of the platform or the services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by INFOSKIES. Arbitration shall be conducted in accordance with the arbitration and conciliation act 1996. The seat of such arbitration shall be Ernakulam. All proceedings of such arbitration, including, without limitation, any awards shall be in the English Language. The Award shall be final and binding on the parties to the dispute. if any inconsistency exists between the terms of this Agreement and any additional terms and conditions posted on the Service, such terms shall be interpreted as to eliminate any inconsistency, if possible, and otherwise, the additional terms and conditions shall control. If any provision of this Agreement is held invalid, illegal or unenforceable in any respect, (i) such provision shall be interpreted in such a manner as to preserve, to the maximum extent possible, the intent of the parties, (ii) the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and (iii) such decision shall not affect the validity, legality or enforceability of such provision under other circumstances.

Section 19. Contact Information Grievance Officer

If a User has any questions concerning MUQQABLA , the Platform, this Agreement, the Services, or anything related to any of the foregoing, Muqqabla customer support can be reached at the following email address: [email protected] or via the contact information available from the following hyperlink: www.muqqabla.com/contact.

In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to our Platform or the service, including any discrepancies and grievances with respect to processing of information, you can send your grievances at: [email protected].

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